London School of Science & Technology Qualification Unit number and title BTEC Level 5 HND Diploma Business UNIT 6: Business Decision Making Student name and ID number Assessor name Al Hassan Barrie H1301047 DhaneswarChooramun Date issued Completion date Submitted on Introduction and guidance th 18 of January Welcome to the Business Decision MakingAssessment paper 08th May 2016 by 5:00pm 07th May 2016 at 5:00pm 2016 Internal of this unit is to give you the opportunity to develop techniques for data Dr George Panagiotou The aim Verifier Assignment title Business Decision Making gathering and storage, an understanding of the tools available to create and present An electronic copy of decisions. useful information, in order to make business your assessment must be fully uploaded by the deadline date and time. You must requires the effective MS of information. This In business, good decision makingsubmit one single PDF oruse Office Word document.unit Any relevant images or screenshots must sources and develop gives learners like you the opportunity to examine a variety ofbe included within the techniques in relation to same aspects of information: data gathering, data storage, four MS Office Word or PDF document. The last version you upload will be the one that is marked. Your and the tools available to create and present useful information. paper will be marked if you have indicated this as your final ICT is used in business to submission. carry out much of this work and an appreciation and use of appropriate ICT software is central to completion of this unit. Specifically, learners will Review the mitigating circumstances policy for information use spreadsheets and other software for data analysis and the preparation of relating to extensions. Case Study The use of spreadsheets to manipulate numbers, and understanding how information. The file size must not exceed 20MB. to apply the results, are seen as the criteria in order, clearly indicating the pass criteria of Answer more important than the mathematical derivation In order to answer the tasks set in this assignment, you need to have fully read and formulae used. number. understood the case study provided in class (on Syngenta). Instructions Ensure that all work has been proof-read and checked prior to You will also gain an appreciation of information systems currently used at all levels in submission. \"Syngenta is oneaids toEnsure that theleading your documents with amore than of the world's layout of companies are in professional an organisation as decision making. 28,000 employees in some with font style Arial,dedicated for the text,purpose: format 90 countries font size 12 to our font 14 for sub life.\" Bringing plant and questions headingneedfont be for main heading, for you to achieve a The scenarios potential to below and to 16 addressed fully line spacing 1.5 and justified. pass in this paper. In addition, a broad spectrum fungicide ideally suited for your be the to address the referencing system; otherwise will in \"Amistar is you will need Use the Harvard merit and distinctions withinit useanswers to considered as plagiarised work. achieve a Pest Management.\" distinction Integratedmerit and a Ensure that you back-up your work regularly and apply version control to your documents. (Source: http://www.syngenta.com/global/corporate/en/about-syngenta/Pages/about Ensure Read the scenarios thoroughly. that any file you upload is virus-free, not corrupted and syngenta.aspx) not protected by a password otherwise it will be treated as a nonsubmission. You must NOT submit a paper copy or email of this assessment to This paper consists of four tasks. Learner Declaration Scenario I certify that the work submitted for this assignment is my own and research sources Assume you are the Associate working on theAmistarproject for Syngenta. are fully acknowledged. Student signature: ALHB Date: 6TH May 2016 Your line manager, the Director of the department is currently preparing to launch the product in a new market, and has set you some very important tasks. These are given to you in this assignment (Tasks 1 to 4), which you will need to attempt, to a high standard, as the launch of the product will depend on your outcome. BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 1 London School of Science & Technology -End of Assignment Brief- BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 2 London School of Science & Technology Task 1 -Report: This task offers you an opportunity to achieve L.O.1: 1.1, 1.2, 1.3, 3.4, M2 and M1 You are required to write a report to your line manager including answers to the following tasks: Q.1 Select a country of your choice where Amistar can be launched, and discuss the reasons why your chosen country seems appropriate for expanding your business. This report should also contain a plan explaining how you will collect the primary or secondary data, and a discussion of the survey methodology you will adopt as well as the sampling method you will use. (LO1.1, LO 1.2 , LO3.4&M2) Guidelines: Write in a formal report format. You need to pick a country of your choice, justify the choice for expanding the Amistar business. You need to identify whether Primary research or Secondary research is more appropriate for this exercise. You then need to mention the correct tools/techniques of data collection as well as the types of sampling method. To achieve M2 You will use range of sources of information. Range refers to quantity and variety of sources Q.2 Design a market survey questionnaire (with around 12 carefully adapted questions) that can be used to gain more insights for launching Amistar in a country that you have chosen (include concepts like product preference, place, price and promotion, etc.). (LO1.3) Guidelines: A good standard survey questionnaire is required here, together with a variety of questions such as open-ended, close-ended, dichotomous, etc. M1 Explain, in approximately 200 words, how you calculate the coefficient of skewness. Justify and explain how you can use this concept to improve the performance of a business? (To achieve M1:You will provide supporting and contrasting examples to explain a complex issue.) BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 3 London School of Science & Technology Task 2- This tasks offers you an opportunity to achieveLO2: 2.1, 2.2, 2.3,2.4 and D2 Your line manager wants to know more about the potential annual expenditure on Amistar by the different counties of your chosen country (assume there are a total of 150). He has asked you to conduct more research, and you grouped the estimated results as follows: Annual Expenditure /m No. of Counties 0-10 13 10-20 25 20-30 37 30-40 22 40-50 21 50-60 20 60-70 12 Calculations are required for Q1 and Q2 only:(showing all steps involved, and giving answers to 2 decimal places) Q.1 Mean, Median and Mode, and ,in a paragraph, analyse and explain the significance of these calculations to an organisation like Syngenta.(LO2.1 & LO2.2) Guidelines: Notice that these are grouped data, and therefore, a different set of calculations is needed from ungrouped data. Calculations for fx, CF, Median class, modal class, etc should be shown. Show all formulae used. Q.2 Range and Standard Deviation and,in a paragraph, analyse and explain the significance of these calculations to an organisation like Syngenta.(LO 2.3) Guidelines: Notice that these are grouped data, and therefore, a different set of calculations is needed compared to ungrouped data. Calculations etc should be shown together with the formulae/methods used. Q.3 Explain the use of quartiles, percentiles and the correlation coefficient to an organisation like Syngenta.(LO 2.4) Guidelines: No calculation is required here. You only need to explain how the concepts of quartiles, percentiles and correlation coefficient may help an organisation like Syngenta. BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 4 London School of Science & Technology D2 To achieve D2, you need to ensure that you had substantial investigations planned, managed and organized. Include a list of your references at the end of your work using the Harvard referencing style, with at least 10 credible sources. Task 3 - This tasks offers you an opportunity to achieveLO3: 3.1, 3.2, 3.3,M3 and D1 Your line manager is really proud of your progress with the Amistar project so far. Fortunately, another market has also noticed the importance of Amistar and is keen to understand what your company has to offer before signing a contract. Your line manager has provided the following data from the Japanese market and has asked you to make them presentable for the meeting. Year 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Sales ('m) 270 310 320 400 380 350 330 330 340 480 Cost ('m) 200 220 220 250 250 240 220 230 230 240 Profit ('m) 70 90 100 150 130 110 110 100 110 140 You are required to complete the following: Q.1 Produce a Column/Bar graph showing Sales, Cost and Profit using software such as Microsoft Excel, and, in a paragraph, draw valid conclusions based on the information derived. (LO3.1) Guidelines: You are supposed to use using software such as MS Excel for this activity. Follow the instructions as shown in class, and provide screen shots as answers. Draw valid generic conclusions from your graphs. Q.2 Produce sales and profit line graphs showing trend lines which can be used for projecting both the sales and profit. Show the regression equation separately on the graph. (LO3.2) Guidelines: You are supposed to use using software such as MS Excel for this activity. Follow the instructions as shown in class, and provide screen shots as answers. BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 5 London School of Science & Technology Q.3 Prepare a presentation using software such as Microsoft PowerPoint, for the upcoming meeting. Apply part of your answersfrom Q.1and Q.2 in this task, drawing valid conclusions and recommendations. (LO3.3& M3) Guidelines: You are supposed to usesoftware such as MS PowerPoint for this activity. Follow the instructions as shown in class, and provide screen shots as answers. To achieveM3 A range of methods of presentation have been used and technical language has been explained D1 In approximately 300 words, critically evaluate the use of Time Series Analysis as a tool for forecasting. Task 4 -This tasks offers you an opportunity to achieveLO4: 4.1, 4.2, 4.3 and D3 Q.1 Your Line Manager is planning to construct a new warehouse and predicts the following activities will take place: Activities Description Preceded by Duration/ (days) A Lay foundation and build structure - 80 B Build stairs A 30 C Build roof A 40 D Build Windows A 8 E Plastering A 70 F Carpenter BCDE 70 G Electrical BCDE 84 H Heating BCDE 70 I Plumbing BCDE 63 J Floor covering FGHI 28 K Decorating FGHI 35 Required: BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 6 London School of Science & Technology Q.1 From the data above, prepare a Gantt Chart, and state the benefits of using Gantt Charts as a Project Management Tool. (LO4.1) Guidelines: You are supposed to use software like MS Project or Open Project for this activity. Follow the instructions as shown in class, and provide screen shots as answers. Briefly, state the benefits of Gantt charts. Q.2 Prepare a network diagram for the activities usingsoftware like Microsoft Project or Open Project, clearly showing the critical path. In addition, show your calculation and answer for the Project Duration. (LO4.2) Guidelines: You are supposed to use software like MS Project or Open Project for this activity. Follow the instructions as shown in class, and provide screen shots of your answers. Also, calculate the Project Duration. Q.3 Your Line Manager is deciding whether to go ahead with the Grangemouth Project (of setting up a new production plant), and has also been suggested Inverness as an alternative site. He therefore needs to choose between the two mutually exclusive projects (Grangemouth or Inverness), as economic resources are limited. Both projects have the same initial investment and expected life. The company anticipates a Discounting Factor of 10% and future net cash flows of the projects are as follows: Year Investment 1 2 3 4 5 Grangemouth Net Cash flow 150m 30m 40m 60m 30m 50m Inverness Net Cash flow 150m 30m 50m 50m 40m 40m You are required to calculate (showing all workings): The Payback period, Accounting Rate of Return(ARR) and Net Present Value(NPV) of each project. Recommend which project to undertake, and state why you would recommend this option. (LO4.3) Guidelines: BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 7 London School of Science & Technology You need to use tables using MS Word or MS Excel showing calculations, as discussed in class. You will also need to choose between the 2 projects, together with appropriate justification. D3 (This question relates to Q.3) (i) (ii) Calculate the Internal Rate of Return(IRR) for each project (Using software such as MS Excel, or Linear Interpolation, and giving your answers to 2 decimal places) In approximately 300 words, critically evaluate the four measures of investment appraisal (Payback period, ARR, NPV and IRR). UNIT 6:Business Decision Making Learning outcomes On successfulcompletion of this unitall learners will: LO.1 Be able to use a variety of sources for the collection of data, both primary and secondary LO.2 Understand a range of techniques to analyse data effectively for business purposes 1.1 Create a plan for the collection of primary and secondary data for a given business problem 1.2 Present the survey methodology and sampling frame used 1.3 Design a questionnaire for a given business problem 2.1 Create information for the decision making by summarising data using representative values 2.2 Analyse the results to draw valid and useful conclusions in a business context 2.3 Analyse data using measures of dispersion to inform a given business scenario 2.4 Explain how quartiles, percentiles and the correlation coefficient are used to draw useful conclusions in a business context BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 8 London School of Science & Technology LO.3 Be able to produce information in appropriate formats for decision making in an organisational context 3.1 3.2 3.3 LO.4 Use software-generated information to make decisions at operational, tactical and strategic levels in an organisation 3.4 4.1 4.2 4.3 Produce graphics using spreadsheets and draw valid conclusions based on the information derived Create trend lines in spreadsheet graphs to assist in forecasting for specified business information Prepare a business presentation using suitable software and techniques to disseminate information effectively Produce a formal business report Use appropriate information processing tools Prepare a project plan for an activity and determine the critical path Use financial tools for decision making Merits and Distinctions M1You will provide supporting and contrasting examples to explain a complex issue. M2You will use range of sources of information. Range refers to quantity and variety of sources M3 A range of methods of presentation have been used and technical language has been explained D1 Realistic improvements have been proposed against defined characteristics for success. D2 Substantial activities, projects or investigations have been planned, managed and organized D3 Self-evaluation has taken place BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 9 London School of Science & Technology UNIT 6: Business Decision Making Business Essentials (July 2013) Business Decision Making. BPP Learning Media Harvard Business Review (Harvard Business Publishing) Bized provides a selection of teaching and learning resources www.bized.co.uk The Financial Times business sections www.ft.com Multimedia resources www.thetimes100.co.uk How to write a formal business report http://unilearning.uow.edu.au/report/4b.html All lecture notes can be found on LSST Connect. PLEASE REMEMBER CHECK THAT YOUR ANSWERS MEET THE CRITERIA COMPLETE THE ASSIGNMENT CRITERIA AS YOU GO ALONG DO NOT LEAVE THINGS TO THE LAST MINUTE BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 10 London School of Science & Technology LO.1 Be able to use a variety of sources for the collection of data, both primary and secondary 1.1 Create a plan for the collection of primary and secondary data for a given business problem 1.2 Present the survey methodology and sampling frame used Design a questionnaire for a given business problem Q.1 Select a country of your choice where Amistar can be launched, and discuss the reasons why your chosen country seems appropriate for expanding your business. This report should also contain a plan explaining how you will collect the primary or secondary data, and a discussion of the survey methodology you will adopt as well as the sampling method you will use. (LO1.1, LO 1.2 , LO3.4&M2) Guidelines: Write in a formal report format. You need to pick a country of your choice, justify the choice for expanding the Amistar business. You need to identify whether Primary research or Secondary research is more appropriate for this exercise. You then need to mention the correct tools/techniques of data collection as well as the types of sampling method. To achieveM2You will use range of sources of information. Range refers to quantity and variety of sources Look for fungicide what it is used for it is used for Pest which control It is also a chemical that is used for to kill pest bacteria Is what we use for Pest Control? Where is syngenta located / offices Amistar is a brand and What is hypothesis ? To From Title = what you are doing/ subject Date Introduction The reason why you are Background = company background Main body Syngenta have found a new way of using their services to explore to another country rather BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 11 London School of Science & Technology About primary and secondary Why What How Conclusion Recommendation LO.1 LO2. Which questionnaire Online and secondary data M1 is the report Different sources Q.2 Questionnaires Norway, they have a lovely Christmas What is CPA? Critical Path Analysis Mean = you add all the numbers up and divide by the number of numbers Average = mean How far between the smallest number and the largest number Mode = the most frequent number Even numbers = equal exactly 2, 4, 6, 8, 10, 12, 14, 16, 18, 20 Odd number = when one number remaining like 7, 9, 5, 3, 11, 13, Range = the difference between the smallest and highest number so add the smallest number and the largest number the minus it by the smallest number The largest number - the smallest number Find the mean = add all the numbers together, and divide them by Find the mean = all the numbers together, cancel 1 by 1 from beginning and ending like this 1356986 the middle number is 6 Mean= is the middle number Square root is Standard deviation = do the mean and then the far number away from me or you The distance number away from a place www.bbc.co.uk/bitesize Tale chart Charttiles = 25% BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 12 London School of Science & Technology Annual No. of Expendi Counti ture /m es 0-10 13 Oct-20 25 20-30 37 30-40 Boundaries f fx 13 13 5 65 25 38 15 375 20-30 37 75 25 925 22 30-40 22 97 35 770 40-50 21 40-50 21 118 45 945 50-60 20 50-60 20 138 55 1100 60-70 12 60-70 12 150 150 65 780 4960 MEAN POINT = 33 0-10 midpoi nt cf Oct-20 4960/150=33 BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 13 London School of Science & Technology Annual Exp m 0-10 10- 5 15 20-30 30-40 40-50 50-60 60-70 25 35 45 55 65 20 f 2 X-X fx 13 65 5 15 25 925 25 22 770 35 21 945 45 20 1100 55 12 780 65 2 f(x-x)2 325 5625 787.92 326.52 23125 26950 42525 60500 43200(50700) Type equation here . 65.12 3.75 142.32 480.92 13.93 375 37 FX Type equation here . X= Mean and times BTEC Level 5 HND Diploma in Business-Unit 6: Business Decision Making - January 2016 14 London School of Science & Technology Qualification Unit number, title and Level Pearson BTEC Level 5 HND Diploma in Business (QCF) Unit 23: Human Resources Development Level 5 Student name and ID number Assessor name Al Hassan Barrie H1301047 Urmila Chooramun Date issued Completion date Submitted on 25th January 2016 8th May 2016 by 5:00pm 07th May 2016 at 19:00pm Internal Verifier Dr George Panagiotou Assignment title Training and Development Instructions Learner Declaration An electronic copy of your assessment must be fully uploaded by the deadline date and time. You must submit one single PDF or MS Office Word document. Any relevant images or screenshots must be included within the same MS Office Word or PDF document. The last version you upload will be the one that is marked. Your paper will be marked if you have indicated this as your final submission. Review the mitigating circumstances policy for information relating to extensions. The file size must not exceed 20MB. Answer the criteria in order, clearly indicating the pass criteria number. Ensure that all work has been proof-read and checked prior to submission. Ensure that the layout of your documents are in a professional format with font style Arial, font size 12 for the text, font 14 for sub heading and font 16 for main heading, line spacing 1.5 and justified. Use the Harvard referencing system; otherwise it will be considered as plagiarised work. Ensure that you back-up your work regularly and apply version control to your documents. Ensure that any file you upload is virus-free, not corrupted and not protected by a password otherwise it will be treated as a nonsubmission. You must NOT submit a paper copy or email of this assessment to any member of staff at LSST. Your work must be original with the appropriate referencing I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Student signature: ALHB Unit 23: Human Resource Development - January 2016 1 Date: May 6 TH 2016 London School of Science & Technology Introduction and guidance Welcome to the Human Resource Development Assessment paper. In a fast-paced, ever-changing work environment organisations need to be constantly expanding and evolving their development of their staff. Research shows that in order to survive and thrive in a volatile environment, many organisations are investing in learning and development that are aligned to their business so they can respond quickly to the business needs while continually keeping their own skills up to date (CIPD, 2015). 'McDonald's is a leading global food service retailer, with more than 36,000 local restaurants serving approximately 69 million people, in more than 100 countries each day. In the UK McDonald's has over 1,250 restaurants, serving more than 3.5 million customers every day. McDonald's UK has introduced a new development programme designed to build performance consulting skills across the business. This is complemented by a Learning and development skills framework which focuses on the need to build relationships and work strategically' (CIPD, 2015). knowledge and skill base in order to build organisational and individual performance. And yet so often, they are faced with changes in the external environments that lead to severe budget cuts and ultimately impact on the training and This paper consists of four tasks. You will need to read each scenario carefully and address the merit and distinctions criteria within your answers in order to achieve a higher grade in this module. Task 1 and Distinction One: Essay Task 2:Report PLEASE REMEMBER CHECK THAT YOUR ANSWERS MEET THE CRITERIA COMPLETE THE ASSIGNMENT CRITERIA AS YOU GO ALONG Unit 23: Human Resource Development - January 2016 2 DO NOT LEAVE THINGS TO THE LAST MINUTE London School of Science & Technology Task One: Essay Format ( Approximately 1000 words) LO1: Understand learning theories and learning styles Briefly compare the four main learning styles in human resource development theory that McDonald's can apply across its workforce.(1.1) Explain (i) the role of the learning curve in McDonald's and the (ii) importance of transferring learning to the workplace.(1.2) Assess the contribution of both learning styles and learning theories when planning and designing a learning event in McDonald's.(1.3) Guidelines In order to complete the above task, you will need: Briefly compare the learning styles (for example, Kolb, Myers Briggs, Vark, Honey and Mumford). Describe and illustrate the learning curve Explain the role of the learning curve Explain the importance of transferring learning to the workplace Critically analyse (positively and negatively) how both learning theories and styles can contribute the planning and designing of learning events in McDonald's. Distinction One Based on your answer provided in 1.1, critically evaluate the two most appropriate learning styles that would help McDonald's in designing their training according to their business needs. Guidelines In order to complete the above task, learners will have to select two learning styles from their answer provided in Question 1 and justify their choice. Use appropriate Harvard Referencing technique and reliable academic source to answer this criterion. Task Two: Write a report ( Approximately 1000 words) LO 2: Be able to plan and design training and development Unit 23: Human Resource Development - January 2016 3 London School of Science & Technology Using a report format, Compare the training needs for the restaurant manager, shift floor manager, and customer service assistant of McDonald's.(2.1) Assess the advantages and disadvantages of using different training methods in McDonald's. (2.2) Using a systematic approach, plan the training and development for the restaurant manager, shift floor manager, and customer service assistant of McDonald's.(2.3) Guidelines In order to complete the above task, you should write a report using the appropriate headings: Describe and compare the training needs of the three stated employees at different levels (Top, Middle and Lower) of McDonald's. Evaluate the advantages and disadvantages of different types of training using reliable source and appropriate Harvard referencing techniques. Prepare a brief plan with heading and actions. (ii)Describe the major steps in the systematic approach to training in your plan (i.e. identify training needs, define the learning required, set objectives, plan and implement training, evaluate training). (iii)Describe some of the key planning issues that you may face when designing the training plan (e.g. number of trainees, location, content, internal/external trainers, administration; training budget, training costs). MERIT ONE AND MERIT THREE Based on your analysis provided in 2.2, critically evaluate the most appropriate training method and techniques that would help McDonald's provide the best customer service in the next five years. Your answer needs to be presented using a PowerPoint presentation. Guidelines: In order to complete the above task, you should: (i) (ii) (iii) (iv) (v) Choose a professional PowerPoint template (no more than 10 slides). Identify the different types of training briefly. Advise McDonald's on the best method and techniques of training that will provide the best customer service. Conclude your presentation by stating why you think your chosen method is the best. Use reliable academic sources and appropriate Harvard referencing techniques to answer these criteria. Unit 23: Human Resource Development - January 2016 4 London School of Science & Technology Unit 23: Human Resource Development - January 2016 5 London School of Science & Technology Unit 23: Human Resource Development - January 2016 6 Task Three: Reflective paper (Approximately 1000 words) LO 3: Be able to evaluate a training event London of Science & Technology Using the following link: https://www.youtube.com/watch?v=1mARKTY_LVo : A Career with School McDonald's - Restaurant Manager Prepare and carry out an evaluation for the training of the staff identified in the video using suitable techniques. Review the success of the evaluation methods used in conducting the above training event (3.1,3.2 and 3.3) Guidelines In order to complete the task 3.1 and 3.2 you should describe: i) Why do we need an evaluation? ii) Who should evaluate the training? iii) What should be evaluated? iv) When should evaluation take place? v) How will the data be gathered? vi) The evaluation models used to assess the training event. In order to complete task 3.3, you should: Describe all the evaluation models (Kirkpatrick Model, The CIRO model and the ROI model) that are used as evaluation tools in organisations. MERIT TWO Select and evaluate three most appropriate formal and informal evaluation techniques that McDonald's can use to improve its training program globally. Guidelines In order to complete the above task, you should: Identify and analyse three most appropriate formal and informal evaluation techniques used during a training event. DISTINCTION TWO In your reflective report, critically evaluate two models of evaluation that McDonald's could use for its training programmes across its franchises. Guidelines In order to complete the above task, you should: Introduce each evaluation models. Analyse the two evaluation models identified. Conclude with a recommendation on the models that McDonald's could use to evaluate its training programmes across the franchises. Task Four: Short structured answers (Approximately 1000 words) LO4 Understand government-led skills development initiatives Explain the role of the UK government in training, development and lifelong learning for the under 25's Unit 23: sector. (4.1) Human Resource Development - January 2016 7 London School of Science & Technology Unit 23: Human Resource Development - January 2016 8 London School of Science & Technology Unit 23: Human Resource Development - January 2016 9 London School of Science & Technology Merits and Distinctions M1 Identify and apply strategies to find appropriate solutions Effective judgements have been made Based on your analysis provided in 2.2, critically evaluate the most appropriate training method and techniques that would help McDonald's provide the best customer service in the next five years. Your Select and evaluate three most using a answer needs to be presented M2 Select/design and apply appropriate methods/technique s A range of sources of information has been used M3 Present and communicate appropriate findings The appropriate structure and approach has been used D1 Use critical reflection to evaluate own work and justify valid conclusions D2 Take responsibility for managing and organising activities Substantial activities, projects or investigations have been planned, managed and organised D3 Demonstrate convergent/later al/ creative thinking Convergent and Critically evaluate how McDonald's is lateral thinking have helping to bridge the skills gap of its restaurant bosses in the UK. been applied appropriate formal and informal evaluation techniques that McDonald's can use to improve its training program globally. Based on your analysis provided in 2.2, critically evaluate the most appropriate training method and techniques that would help McDonald's provide the best customer service in the next five years. Your Conclusions have Based on your answer provided in 1.1, been arrived at critically evaluate the two most through synthesis of appropriate learning styles that would ideas and have help McDonald's in designing their been justified training according to their business needs. Unit 23: Human Resource Development - January 2016 10 In your reflective report, critically evaluate two models of evaluation that McDonald's could use for its training programmes across its franchises. London School of Science & Technology Unit 23 Human Resource Development Reading List BPP Learning Media, Business Essentials : Human Resource Development and Employee Relations, 2010, BPP Learning Media Ltd Other references* Barrington H and Reid MA - Training Interventions - 6th Ed (CIPD,1999) Moorby E - How to Succeed in Employee Development - 2nd ED (McGraw Hill, 1996) Redman T and Wilkinson A - Contemporary Human Resource Management - (Harlow, FT: Prentice Hall, 2001) Foot M and Hook C - Introducing Human Resource Management - 3rd ED (Harlow, FT: Prentice Hall, 2002). NCCER - Basic Employability Skills: Trainee Guide 00108-09 (Prentice Hall, 2009) Armstrong, M., & Armstrong, M. (2011). Armstrong's Handbook of Strategic Human Resource Management, Kogan Page, London Taylor, S., & Hall, L. (2008). Human Resource Management, Pearson Education UK Online Resources www.cipd.co.uk www.newdeal.co.uk www.dfes.gov.uk Unit 23: Human Resource Development - January 2016 11 London School of Science & Technology www.iipuk.co.uk Briefly compare the four main learning styles in human resource development theory that McDonald's can apply across its workforce.(1.1) Explain (i) the role of the learning curve in McDonald's and the (ii) importance of transferring learning to the workplace.(1.2) Assess the contribution of both learning styles and learning theories when planning and designing a learning event in McDonald's.(1.3) talk about the learning styles and learning theories with the advantage and disadvantage. Guidelines In order to complete the above task, you will need: Briefly compare the learning styles (for example, Kolb, Myers Briggs, Vark, Honey and Mumford). 1.1 Describe and illustrate the learning curve 1.2 - first part of 1.2 Explain the role of the learning curve 1.2 Explain the importance of transferring learning to the workplace 1.2 Critically analyse (positively and negatively) how both learning theories and styles can contribute 1.3 the planning and designing of learning events in McDonald's. 1.3 Distinction One Based on your answer provided in 1.1, critically evaluate the two most appropriate learning styles that would help McDonald's in designing their training according to their business needs. Guidelines In order to complete the above task, learners will have to select two learning styles from their answer provided in Question 1 and justify their choice. Unit 23: Human Resource Development - January 2016 12 London School of Science & Technology Unit 23: Human Resource Development - January 2016 13 London School of Science & Technology Assess the contribution of both learning styles and learning theories when planning and designing a learning event in McDonald's.(1.3) 1. Introduction - The importance of planning an event - slides 7, 8 and 9 2. The difference between learning styles and learning theories slides 10 and 11 3. How both styles and theories help in the planning of an event - slides 6 - 11 4. In point 4 you will need to state the positive things that learning styles and theories bring to planning an event EXAMPLE ONLY - Using VARK's framework will enable the planner to account for all types of learners, thus the training event will have visual, audio, reading material and an activity to reinforce and support the learning. On the other hand, there is a risk of overload if there is duplication in the items being learned. Use appropriate Harvard Referencing technique and reliable academic source to answer this criterion. 1.1 D1 The most appropriate learning style that would help Mc Donald designing and their training and development and the disadvantage and advantages. 2.3 Training 2.1 training need analysis, is about identifying the training gap Performance standard What skills knowledge do staffs need to do their job Looking at job description and find out their current performance standard Look at appraisal and review Use ability test to give concrete measure Assessment on development staffs Restaurant manager Will need people management skills Shift floor manager More operational such as time management skills Customer service manager Is the training of the best service to give to customers 2.2. Is a formal process that require knowledge or skills in order to be able to help individuals to perform well 2.3 select a training method for example the shift manger what short of training those he or she need Unit 23: Human Resource Development - January 2016 14 London School of Science & Technology On the job, of the job, leaning and training at the same time. The summative takes approximately 3 month and so on happy sheet Person reaction Learning Interviews If this is the case it is a good use of happy sheet. I need to conduct an evaluation using the Kirkpatrick Model Task 3 What is evaluation? It is a tool that individuals/ organisation can apply effective to the need of gain and research in terms of conducting an evaluation on training and development. Evaluation is also a system of preference i.e. feedback, observation, training and development; if those sets can be looked at in the possibility of a need to do it which if that's the case would need to use the happy sheet to conduct the above evaluation as an essential of reason that need to be evaluated. This involve cost, looking at quality of performance, presentation and monitoring. To analyse or research whether the outcome of doing a research are to be vital in the process of enhancing skills, productivity; profitability or not. With the Happy sheet if needed, it is essential to look and find out; can the training and development programme become affective and are the four model reasonable. Reaction - were the training if taken place are perceiving and convincing Learning - can the knowledge and skills already gathered be applied in the learning and gain the same Behaviour - did the training keep you focus and the desire to learn and achieve result Result - are there beneficial for both staffs and the business moving forward i) Why do we need an evaluation? a. Because you can regulate the use of training, helps improve training ranges, support optimize skills and help engage stakeholders in training process and development, knowledge, information and support accountability. b. It is to find out the outcome of training and development, performance and efficiency c. To carry out a research and discover what when well, the strength, the weakness and what changes to apply if need be and what were the reflection, improvement or goals and achievement. Unit 23: Human Resource Development - January 2016 15 London School of Science & Technology ii) Who should evaluate the training? iii) Stakeholders, mangers and organization iv) What should be evaluated? v) The training of staffs management, questions and feedbacks of the benefits and negatives vi) The cost and objectives need to be evaluated vii) When should evaluation take place? viii) When necessary, there are most be needs of carrying out an evaluations ix) Between 3 month and so on, but sooner, that's an approximate period evaluation take place. x) How will the data be gathered? xi) By questionnaires, data collections, secondary sources, from intranet, collection of information, third party and with the tool use of happy sheet to collect data. xii) The evaluation models used to assess the training event. xiii) Are Reaction, Learning, Behavior and Results 3.3 I have identify that my organisation as a change to cost and progress Using the following link: https://www.youtube.com/watch?v=1mARKTY_LVo : A Career with McDonald's - Restaurant Manager Prepare and carry out an evaluation for the training of the staff identified in the video using suitable techniques. Review the success of the evaluation methods used in conducting the above training event (3.1,3.2 and 3.3) Guidelines In order to complete the task 3.1 and 3.2 you should describe: xiv) Why do we need an evaluation? xv) Who should evaluate the training? xvi) What should be evaluated? xvii) When should evaluation take place? xviii) How will the data be gathered? Unit 23: Human Resource Development - January 2016 16 London School of Science & Technology xix) The evaluation models used to assess the training event. In order to complete task 3.3, you should: Describe all the evaluation models (Kirkpatrick Model, The CIRO model and the ROI model) that are used as evaluation tools in organisations. MERIT TWO Select and evaluate three most appropriate formal and informal evaluation techniques that McDonald's can use to improve its training program globally. Guidelines In order to complete the above task, you should: Identify and analyse three most appropriate formal and informal evaluation techniques used during a training event. DISTINCTION TWO In your reflective report, critically evaluate two models of evaluation that McDonald's could use for its training programmes across its franchises. Guidelines In order to complete the above task, you should: Introduce each evaluation models. Analyse the two evaluation models identified. Conclude with a recommendation on the models that McDonald's could use to evaluate its training programmes across the franchises. Unit 23: Human Resource Development - January 2016 17 London School of Science & Technology Introduction MacDonald is a fast growing universal food service merchant and has up to 36,000 local restaurant serving estimate 69 million people over 100 countries a day. Within the UK McDonald's has developed a new system which designed to build a faster database for exceptional performance and consulting skills within the business. There are known to have the great discount offers on a daily basis which you can find vouchers on Metro newspapers where you have options to choose on the promotion offers. They are also one of the busiest retailers and often the queue can be long but staffs generally fast at serving customers. The leaning and development framework can enable them to establish and build on good relationship and work strategic plan. In Human Resources Management and Development, HR managers have the opportunity to build on their organisational and individual performance due to the new digital technology and when identifying at least four different learning style they can then choose 1 particular framework plus add new various training subjects and material in place which help train new and existing staffs in order to progress the business performance forward. There are four different learning styles which McDonald can look up on and the four main learning styles are: Kolb, Myers Briggs, Vark, Honey and Mumford Kolb learning style is noted to be a process whereby facts or understanding is formed through the transformation of experience. Another cyclical model of learning consist of four stages DO as a concrete experience, (CE) here is where an activity takes place for the learner and experiences this through a lab session or field of work. OBSERVE in terms of reflective on observation, (RO) this is where the learn consciously reflect back on what was learned or experienced THINK to abstract conceptualisation (AC) from this point, the learner will then have some ideas from what was observed and take action to create new experience. PLAN active experimentation (AE) at this stage, the learner will ultimately try to have a plan for testing model or theory and prepare to undergo forthcoming experience Quote of reference below Wednesday, 03 February 2016 author David A. David A. Kolb believes \"learning is the process whereby knowledge is created through the transformation of experience\" (1984, p. 38). Myers Briggs Reference from slides week 1 E or I (Extraversion or Introversion) S or N (Sensing or intuition) T or F (Thinking or Feeling) J or P (Judgment or Perception) http://www.youtube.com/watch?v=WQoOqQiVzwQ Unit 23: Human Resource Development - January 2016 18 Wednesday, 03 February 2016 London School of Science & Technology Myers Briggs indicator This learning style tell us that people are not the same in their personalities. By identifying what their character Behaviour are in learning then it is easier to understand and help each individuals to match them up according to their way of learning and understanding. This method of learning style is often used by organisation to know how to match people personality type and will then have an idea the sort of technique they can use for specific areas. That will differ or differentiate what roles and responsibilities they can be assigned for. With Myers - Briggs, the psychometric questionnaire is part of this model of learning styles and such survey are used to discover people perspective, doing and acting. Is it part of the learning process in using this method of learning styles and generally based on the answers given from questionnaires in order to utilised or take in to account and allocate the best resources to use for finding solutions and better the individuals learning and performing good within the organisation. As of ESTJ - INFP E or I (Extraversion or Introversion) S or N (Sensing or intuition) T or F (Thinking or Feeling) J or P (Judgment or Perception) Organisation or individuals are able to learn about how their learning style are and can discover other methods and action that need be for them to have solutions of their learning preference. 1. E-I it is to do with extrovert or introvert and introvert is mainly said as being shy or do not want to get to much involved in to a process or task. It is basically for it to be straight forward whereas extrovert the style is shown as outgoing or doing. 2. S-N it is about sensing, you sense then feel it. Whereas Intuition this show a person loves gathering data based on facts and enjoy inputting their own interpretation of data. 3. T-F are considered a state of thinking and feeling which are categorized whether such individual engage in the process of making decision or rational in feeling motive. 4. J-P are for judging and perceiving, where the judging person often take and make decision by sticking to it without changing their ideas or decision if new information are not bought it or brought it. As for perceiving, the individual would recognise new changes of information by either being part of the experience where changes take place or have sense new feeling of changes before implement new ideas to make new changes. In addition to Extrovert and introvert, as extrovert generally benefit from discussion and group learning and introvert prefer deep self-learning. Vark This short of learning refers to the four type of acronym known as Unit 23: Human Resource Development - January 2016 19 London School of Science & Technology The above is also known for VAK model that eliminate reading and writing as a category of preferential learning. This therefore tell us that individual's process learning differently and understanding are preferred learning modes. I have coated an explanation of the four Visual, Auditory, Kinaesthetic/ reading and writing. Honey and Mumford This learning style also has four stages and that they are the following: Activists, this is where an involvement of others in group discussion, individuals putting in ideas, trying to solve problems and love the challenges of learning new skills. Reflectors, those that reflect love learning from activities by observing what happening and watching on the spot as well as thinking and reviewing how to take it to the next stage from what has happened. Such reflectors like using journal, working together as a group and braining storming to analyse what need to be done. Theories, such people on who love theory enjoy taking things step by step such as using case studies, reading and conversing about subject in more detail in order to understand and put things in practice. Pragmatics, here they are individuals who favour leaning on practical basis and test what they learn to see if working for them or not. Feedback and coaching helps them concentrate The diagram, picture check below Unit 23: Human Resource Development - January 2016 20 London School of Science & Technology Activists Honey & Mumford Pragmatists Reflectors Theorists References Bpp. Business Essentials Human Resource development and Employee Relations Chp1 www.cipd.co.uk [CITATION hum16 \\l 2057 ]Armstrong Handbook of Strategic Human Resource Management 5th Edition The above differently learning style some are similar and comparing Honey and Mumford learning and theory VS Vark there are similarity to begin with such as where VAK model indicate that Kinaesthetic learners prefer feeling, touching and doing the things practically to see how it works and Auditory learners are those who engage in group discussion and repeat what they learned to stick in so they can remember. This VAK model is as similar to Honey and Mumford of two of the listing, the activist which relate to group discussion, solving problems and getting involved in learning new things. As for the Theory that show similarity on reading and writing also based on case study watching theory videos and following step by step. 1.2 A learning curve has a graph that show the connection between times spent on learning and level of competency gained. It vary where the progress accumulate or decrease such as up and down if one doing good or bad. [CITATION hum16 \\l 2057 ]. Organisation can apply learning curve differently where there are other roles for the learning to math up on. For example group of people who have same educational background and how they process information through other aspect of cultural experience. An organisation knowing this can help them know the timeline they can give and plan ahead what information suite the need of Unit 23: Human Resource Development - January 2016 21 London School of Science & Technology the learning curve. Therefore knowing what short of leaning to choose this can help the organisation to choose the suitable needs for their staffs and adapt with the knowledge and skills employee has which could help Mac Donald in planning for training and development implementation The Graph of the learning Curve below The 4 stages of learning process and why they are important within the work place or in terms of assessing individuals learning ways. For examples, people are different the way they feel about learning, making mistake while transforming information in learning. Such as not doing things right in the learning process, or have not understood what to do exactly, which could be a confusion or misinterpretation, known as misleading, unclear, miscommunication or misunderstanding. Therefore in the learning process there might be mistakes that could take place, so bad feeling about this will occur; that is why understanding the four stages of the learning can help maintain the learning process focused on learning how to do well in something and not feeling bad. [ CITATION Abr16 \\l 2057 ] The four Stages of Learning Stage 1: Unconscious incompetence (Not aware of what you don't know) This is the stage where learning begin if one doesn't know where to start from Stage 2: Conscious incompetence (You become aware that you don't know) This stage one knows that they don't know how to do what are expected of them and become very frustrating therefore some give up because of not knowing how to the work Stage 3: Conscious competence (You work at knowing) At this point, one has an idea how to complete work but not fully conscious and feel little bit uncomfortable. Stage 4: Unconscious competence (You don't have to think about knowing) Unit 23: Human Resource Development - January 2016 22 London School of Science & Technology At this level one will become more competent and feel better about them self for doing their work hence at this stages they have researched and polished up some of their skills needed to do the job. Transfer of learning Here you have the ability to compete your fellow members and for a task the learning where successfully transferred. 1.3 There are four learning style and below there are Behaviourist theory of learning Is the behaviour in which people behaviour in relation to experimentation by repeating more than once for understanding clearly. Cognitive Theory of learning Here is where to recognise how people think different way and how they process information Social learning theory This is similar to the above but in more detail where some learn through family around them or by brainstorming, understanding history and observing. To understand what is a learning style I have coated that four steps of the learning in suggestion of planning, teaching then act observe and reflect. From Sue Davidoff and Owen van den Berg (1990). Distinction 1 I have come to the conclusion that the short of suitable learning which enable the organisation to design an effective training has been established as using VARK learning style. Reason for this is that there are diverse learning and easy to pick and choose what best suit the need of the organisation development / programme. 2.1 Training need for restaurant manager, shift manager and the different level Top Middle and Lower. The advantage and disadvantage of other training training need analysis, is about identifying the training gap Performance standard What skills knowledge do staffs need to do their job Looking at job description and find out their current performance standard Look at appraisal and review Unit 23: Human Resource Development - January 2016 23 London School of Science & Technology Use ability test to give concrete measure Assessment on development staffs Restaurant manager Will need people management skills Shift floor manager More operational such as time management skills Customer service manager Is the training of the best service to give to customers What I am trying to say is the that let say for example if MacDonald are able to identify their employee learning style then they can easily put a training system in place and guide the trainer to train these employee according to their understanding of employee learning style. It is quick and effective way as some of the staffs may learn quicker than others and ideas are generated fast for the benefit of the employee and the organisation. Compare the training needs for the restaurant manager, shift floor manager, and customer service assistant of McDonald's.(2.1) Assess the advantages and disadvantages of using different training methods in McDonald's. (2.2) Using a systematic approach, plan the training and development for the restaurant manager, shift floor manager, and customer service assistant of McDonald's.(2.3) Guidelines In order to complete the above task, you should write a report using the appropriate headings: Describe and compare the training needs of the three stated employees at different levels (Top, Middle and Lower) of McDonald's. Evaluate the advantages and disadvantages of different types of training using reliable source and appropriate Harvard referencing techniques. Prepare a brief plan with heading and actions. (ii)Describe the major steps in the systematic approach to training in your plan (i.e. identify training needs, define the learning required, set objectives, plan and implement training, evaluate training). (iii)Describe some of the key planning issues that you may face when designing the training plan (e.g. number of trainees, location, content, internal/external trainers, administration; training budget, training costs). http://humanresources.about.com/od/glossaryh/f/hr_management.htm Unit 23: Human Resource Development - January 2016 24 London School of Science & Technology Unit 23: Human Resource Development - January 2016 25 London School of Science & Technology Unit 23: Human Resource Development - January 2016 26 London School of Science & Technology Assess the contribution of both learning styles and learning theories when planning and designing a learning event in McDonald's.(1.3) 1. Introduction - The importance of planning an event - slides 7, 8 and 9 2. The difference between learning styles and learning theories slides 10 and 11 3. How both styles and theories help in the planning of an event - slides 6 - 11 4. In point 4 you will need to state the positive things that learning styles and theories bring to planning an event EXAMPLE ONLY - Using VARK's framework will enable the planner to account for all types of learners, thus the training event will have visual, audio, reading material and an activity to reinforce and support the learning. On the other hand, there is a risk of overload if there is duplication in the items being learned. Use appropriate Harvard Referencing technique and reliable academic source to answer this criterion. 1.1 D1 The most appropriate learning style that would help Mc Donald designing and their training and development and the disadvantage and advantages. 2.3 Training 2.1 training need analysis, is about identifying the training gap Performance standard What skills knowledge do staffs need to do their job Looking at job description and find out their current performance standard Look at appraisal and review Use ability test to give concrete measure Assessment on development staffs Restaurant manager Will need people management skills Shift floor manager More operational such as time management skills Customer service manager Is the training of the best service to give to customers 2.2. Is a formal process that require knowledge or skills in order to be able to help individuals to perform well 2.3 select a training method for example the shift manger what short of training those he or she need Unit 23: Human Resource Development - January 2016 27 London School of Science & Technology On the job, of the job, leaning and training at the same time. What is a learning style? Ellis (1985) described a learning style as the more or less consistent way in which a person perceives, conceptualizes, organizes and recalls information. Where do learning styles come from? genetic make-up, their previous learning experiences, their culture and the society they live in. Why know about learning styles? Sue Davidoff and Owen van den Berg (1990) suggest four steps: plan, teach / act, observe and reflect. Here are some guidelines for each step. Human learn better and more quickly if the teaching/training methods used match their preferred learning styles. As learning improves, so too does self esteem. This has a further positive effect on learning. Those who have become bored with learning may become interested once again. The staff-manager relationship can improve because the staff is more successful and is more interested in learning. 2nd learning style is Kolb's learning cycle David A. Kolb believes \"learning is the process whereby knowledge is created through the transformation of experience\" (1984, p. 38). The theory presents a cyclical model of learning, consisting of four stages http://www.youtube.com/watch?v=WQoOqQiVzwQ Active experiment action = Kinesthetic Concrete experiment = Reflective observation = Abstract conceptualization = Unit 23: Human Resource Development - January 2016 28 London School of Science & Technology Extrovert = open people, engage, not shy, Introvert = quiet, listening to music while reading Sensor = facts about something, Intuitive = compare it with something, reminding of something Thinker = ask questions Feeler = choices, how people feel about something Judger= making decision Perceivers = doesn't like too much surprises, they love open environment such as freedom M1 D1 2 learning style Advantages and disadvantages What is a learning style? Ellis (1985) described a learning style as the more or less consistent way in which a person perceives, conceptualizes, organizes and recalls information. Where do learning styles come from? genetic make-up, their previous learning experiences, their culture and the society they live in. Why know about learning styles? Sue Davidoff and Owen van den Berg (1990) suggest four steps: plan, teach / act, observe and reflect. Here are some guidelines for each step. Human learn better and more quickly if the teaching/training methods used match their preferred learning styles. As learning improves, so too does self esteem. This has a further positive effect on learning. Those who have become bored with learning may become interested once again. The staff-manager relationship can improve because the staff is more successful and is more interested in learning. Unit 23: Human Resource Development - January 2016 29 London School of Science & Technology Explain (i) the role of the learning curve in McDonald's and the (ii) importance of transferring learning to the workplace. (1.2) I. II. III. IV. Introduction - what is the learning curve - definition and image Discuss the stages of learning and how this can be useful for management of MacDonald's to understand The role the LC plays in Mac Donald means how does it help MacDonald's in planning Why is it important to understand the transference of learning? See handout the areas underlined or placed ''X'' Learning curve, mean deadlines, which is time to complete something Stage one of incompetence to stage four of competence Stage 1 unconscious incompetence = not aware there is something you don't like is there Stage 2 conscious incompetence = you become aware that you don't know Which mean you think you know but you don't know Stage 3 conscious competence = you work at knowing, you are now aware but must keep learning Stage 4 unconscious competence = you don't have to think about knowing but now you should know The big benefit hand out Unit 23: Human Resource Development - January 2016 30 London School of Science & Technology Secret undercover Unit 23: Human Resource Development - January 2016 31