Long-Distance Code Tessa has been employed as an administrative professional for the last three years with a small but growing manufacturing company. About six months ago, business was expanded beyond Canada. As overseas business has increased, so has the need to make a significant amount of long-distance phone calls to coordinate orders and deliveries. Tessa was given a special authorization code to key into the phone system whenever she makes a long-distance call. When employees use the long-distance codes, the company receives a reduction in the actual cost for the call. In the last few weeks, Tessa has started using her code for some personal long-distance calls before or after her shift. Tessa has mentioned that she is using the company code to make some personal calls, and she doesn't believe she is doing anything wrong because she is not making the calls on company time. Do you see anything fundamentally wrong with her reasoning? What might be unprofessional about Tessa's attitude? Problem Solving You are an administrative professional supporting the general sales manager in an organization that has four sales regions. You are responsible for overseeing that specialized equipment requested by the regions are shipped promptly from manufacturing plants. You operate a PC that is connected to the web and to the offices of the sales regions and the manufacturing plants. Recently, the regions have been receiving the correct number of the equipment ordered, but the colours have not been the ones that were requested. You analyze the input data that you have used for the past month. What should you look for in your analysis? What recommendations could you make to improve your accuracy? You are teaching an assistant to input data. This week, the assistant has entered the input for all the orders. Every Friday the main computer prints a summary of all the orders for the week. This Friday, the computer did not print the summary of your orders for the week. What do you do now to obtain a summary? What else should you do? The day started well. All the people in the office were able to start their computers, find their work, and continue from yesterday. Then it happened. At about 11 a.m., all PCs in the accounting department stopped communicating with the other departments. Interestingly, the order entry group and the administrative professionals could still communicate both with the web and with each other. Luckily, each group was able to continue using their application software. Mr. Wilson heard about the situation and asked you to phone the appropriate technical support to resolve the issue. Would you call the local communications provider or the computer support people? Why