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Look into the Case Study of LUX Staging a Service Revolution in a Resort Chain What key challenges did LUX* face while carrying out its

Look into the Case Study of LUX Staging a Service Revolution in a Resort Chain

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What key challenges did LUX* face while carrying out its transformation? How were they addressed, and what else could have been done?

2. What key challenges did LUX face while carrying out its transformation? How were they addressed, and what else could have been done? (40 marks)

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