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HOSTED SP: OUTSOURCED SHAREPOINT Brendon Lendor-Mason wrote this case under the supervision of Chris Sturby and Mary Gillett solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. This publication may not be transmitted, photocopied, digitized or otherwise reproduced in any form or by any means without the permission of the copyright holder. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Business School, Westem University, London, Ontario, Canada, N6G ON1; (t) 519.661.3208; (e) cases@ivey.ca; www.iveycases.com. Copyright @ 2013, Richard Ivey School of Business Foundation Version: 2019-08-28 INTRODUCTION It was July 24, 2012, and after hours of meeting with new prospective clients, Patrick Burke, the founder of Hosted Sp anaged exchange hosting provider, finally had time to sit down and take a deep breath. He