Lost pieces of luggage is a common occurrence in airports, human errors can happen. Sometimes, luggage tags have been removed or interchanged. In some cases, pieces of luggage have been transported to wrong airports. These incidents can be very traumatic to travelers who are staying in their destination only for a few days. Thousands of luggage are lost every day especially in busy airports. Research on the company policies of Philippine Airlines or Cebu Pacific on handling lost of luggage. How do they handle damaged suitcases? How do they handle delayed arrival of luggage? What is the maximum amount they can reimburse to aggrieved passengers?