Louisville Slugger

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1. Review John's behaviours, skills and techniques of statesmanship, entrepreneurship and innovation. How would you describe the leadership effectiveness of John Hillerich IV, CEO of Hillerich & Bradsby in the Louisville Slugger case?

2. Consider the impact of Information Technology (IT) in the organization. What are the benefits of having effective IT systems and tools to the organization?

3. Why is it important for the organization's quality of product and quality of service to be comparable with the best of their competitors?

4. What role does leadership play in determining the quality of work performed and quality of service provided within the organization?