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Lower-level engineers at Boeing were largely separated from other engineers in the company and surrounded instead by managers. This resulted in a dangerous level of

Lower-level engineers at Boeing were largely separated from other engineers in the company and surrounded instead by managers. This resulted in a dangerous level of groupthink within the organization. Boeing's culture and decision-making would have benefited from the ____________ that would have occurred had engineers been encouraged to collaborate regularly during the design and manufacturing process.

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functional conflict

team charter

informal norms

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