lStory of a Michelle: Door to door sales guy approaches and pitches the alarm.com smart home security devices (part of Telus), Twice and for the second time sales rep, convinces Carlos to install the security setup. Big day comes for installation. He was excited at first. It took 23 hours to install the setup. Within 24 hours the cameras started dropping the camera signals, and it increased to several times a day. She called and asked to fix the issue. The service technician visited and after checking told it was fixed. Couple of hours later the situation gets the same. Again, Carols complains, they although apologized constantly. Although she wanted to get the issue fixed. And the customer representative, they sent the technician after 5 days. She cancelled her important schedule for the day, and then nobody shows up. She annoyed and called again. Make another appointment for 11:00 am same day and got a call back after 3 hours saying that it is not possible for them to visit until coming 3 days. After that there was no callback. After getting angry she posted the issue on consumer affairs forum that she is not going to deal with them and meanwhile also warned her friends and family not to choose themMichelle a 62 year old lady residing in Saskatoon, is a Creative writer by profession, and wants to live in a safe environment so she buys TELUS home security. She was very curious when she buyed it and a sales representative came to sell the product. She paid using the online payment system. For the installation of the security system a technician came and he installed the home security cameras. IOT and the server help the cameras to run. By seeing this Michelle was very excited but she was also upset on the other hand as sometimes Cameras signal drops off and that is due to camera signal failure which is caused by network connectivity failure so then she calls the customer care and a representative talks with her on the phone and a customer complaint number is generated. And then she feels relieved as she was assured that the issue is fixed and then technician comes and he troubleshoots and resets the camera and the support team diagnoses the software. After few days the same problem repeated and she felt disheartened and then she calls the customer care representative and again the complaint number is generated. She got annoyed because she got an appointment after 5 days but no one showed up. And then after she called again and she was asked to wait for 2 days. After that she posted her problem on customer forum on the companies website