Lucy is a new manager and the employees has resisted many of the new policies she has put into place. She explains to the employees that the new policies are more effective than the old ones because they save time and allow the employees more time to spend serving customers. How is Lucy overcoming resistance with her employees? Group of answer choices by creating a win-win situation by developing a positive trust climate for change by creating urgency by clearly stating why the change is needed and how it will affect employees