Lucy Jordan has been married to Leon Jordan for 25 years. They've been coming to the same office for 25 years to do their taxes. Leon is at work and cannot attend the tax prep appointment. Lucy has brought her drivers license, Leon's Indian tribal ID, and a copy of his W-2. She is expecting a refund and wants to get a Refund Transfer with direct deposit to pay for her fees. Does Lucy have sufficient documentation in order to complete the transaction? A.) Lucy and Leon have sufficient documentation to meet compliance requirements even without him being present. B.) The Tax Pro can let Lucy complete the e-Signature process on Leon's behalf so that the Refund Transfer can be processed in one visit. C.) The Tax Pro can sign on behalf of Leon because he's done the return for so long and knows the clients won't mind. D.) Lucy needs to have a power of attorney for Leon; or Leon needs to come into the office and sign the documents at another time before transmittal with appropriate ID. Mark for follow up Question 9 of 25. During the course of your interview with the client, you may slant the direction of the discussion towards or against any financial products that you prefer on behalf of the client. TRUE FALSE Mark for follow up Question 10 of 25. The USA PATRIOT Act screen requires associates to enter the place of issuance and expiration date for Group A IDs (excluding state/county/local issued IDs for expiration date). TRUE FALSE Mark for follow up Question 11 of 25. Examples of suspicious activity which you should report to Incident Management include: A.) Customer unwillingness to provide required identification B.) Identity documents which appear fraudulent C.) Customer source of income documents are suspicious D.) Information provided by the customer is inconsistent E.) All of the above Mark for follow up Question 12 of 25. The best way to assist clients in choosing financial products is: A.) to provide consistent answers by following the product scripts in the software that comply with government regulations. B.) to tell them the products that you select for yourself. C.) to tell them that you won't meet a sales quota if they don't "help you out." D.) to allow them to make an informed decision based on the information displayed. E.) Both A.) and D.) Mark for follow up Question 13 of 25. The use of USB storage devices is prohibited on all H&R Block computer equipment. TRUE FALSE Mark for follow up Question 14 of 25. You may sign on behalf of a client who is not present without a Power of Attorney. TRUE FALSE Mark for follow up Question 15 of 25. It is optional for you to verify the identity of people applying for financial products. TRUE FALSE Mark for follow up Question 16 of 25. The person granting another person to act on their behalf using a power of attorney is called a _______________. A.) Potentate B.) Premier C.) Principal D.) Agent E.) None of the above Mark for follow up Question 17 of 25. Kevin Price has been one of Shirley Jones' clients for twenty years before he retired and moved away. Kevin has decided to mail his tax information to Shirley at the office to get his return completed. Using what you've learned about the identity verification rules, which disbursement options can Kevin qualify for without physically visiting the office? A.) Refund Transfer B.) IRS direct deposit C.) Emerald Card D.) None of the above Mark for follow up Question 18 of 25. Documents appropriate for destruction (i.e., beyond records retention requirements and not subject to a legal hold) should be destroyed immediately when possible. TRUE FALSE Mark for follow up Question 19 of 25. The prohibited behavior of deciding which applications may be accepted from clients in a field office without allowing everyone who wishes to apply is called ______________? A.) Dissemination B.) Discrimination C.) Determination D.) Deliberation E.) None of the above Mark for follow up Question 20 of 25. Dennis Jefferson is a Tax professional working during the Emerald Advance offer period before tax season starts. He has taken and passed the financial product compliance course. He wants to apply for an Emerald Advance. What should he do? Dennis can complete his own product application. Dennis needs to have another associate complete his application because self-preparation of product applications is prohibited. Dennis is ineligible to apply for H&R Block Emerald Advance. None of the above. Mark for follow up Question 21 of 25. The three approved methods of document destruction are: A.) Atomization, acid bath, landfill disposal B.) Aeration, incineration, shredding C.) Acid bath, shredding, incineration D.) Defenestration, incineration, exfoliation Mark for follow up Question 22 of 25. Offices that score under 80 percent on audits will be contacted to complete WBT-based remediation training within three days. TRUE FALSE Mark for follow up Question 23 of 25. You must modify Emerald Card status in IMS of damaged, voided,or unusable cards. TRUE FALSE Mark for follow up Question 24 of 25. The act of attempting to acquire information such as user names, passwords, and credit card details by acting as a trustworthy entity in an electronic communication is called ________________. A.) Noodling B.) Spoofing C.) Phishing D.) All of the above E.) None of the above Mark for follow up Question 25 of 25. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that companies which process, store, or transmit credit and debit card information maintain a secure environment. TRUE FALSE