Lwazi is an Operations manager at Mavuso steel manufacturing. Mavuso is a multi-ethnic and multiracial organisation. Lwazi believes that there are barriers to communication among the workers caused by inter-cultural issues. He decides to introduce a training on effective communication in a work team in order to address these issues. Lwazi carries out the training with the Operations work team of Mavuso Steel Manufacturing and then asks the work team members who participated in the training to complete a questionnaire. The questionnaire was designed to establish how useful or beneficial the training was to the employees in terms of helping them overcome the barriers in their workplace relationships. The employees respond very positively to the questionnaire indicating in their responses that the training was either beneficial or very beneficial. Lwazi, thereafter conducted a series of observations, noting the level and nature of communication taking place among the team after the training. The observations establish that there has been little or no change in the situation (i.e. the communication barrier still exist among the Operations work team members in Mavuso Steel Manufacturing). The data sourced through the Questionnaire and the observation are apparently inconsistent, in that the responses to the questionnaire contradict the findings of the observations.

Briefly describe another type of research design that could have been used to conduct this research.