M2A1 Resolving Conflict in a Memo CEO Update: A review of the IRSC BAS Inc. will reveal that the business has grown much too fast for the people to keep up with change and growth. As the CEO, I believe is it time to make some significant change. Some of the issues we will be addressing over the next few months will include: We have a disconnected staff that appear to have issues making sure the business is profitable Our Human Resource Policies are non-existent Our Product Portfolio needs to be reworked to provide revenue streams to maintain our standing as a top Florida company Customer satisfaction is fading and this will not be tolerated Our contracts are not legally sound and it is costing us money We need a new direction and a new image Change is scary, even for a Maverick like myself. It is, however, time for change to be implemented. I expect a great deal from my people - I expect sound leadership. CEO Expectations for this individual proposal: To get started with the change process for IRSC BAS, Inc, we need to begin with our communication issues. As you are a director in our company