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Madre Company makes chairs for outside living spaces. The company has been working on improving quality over the last year and wants to evaluate
Madre Company makes chairs for outside living spaces. The company has been working on improving quality over the last year and wants to evaluate how well it has done on costs-of-quality (COQ) measures. Here are the results: (Click the icon to view the results.) Read the requirements. Begin with 2016 costs and ratios, then complete the report with 2017 costs and ratios. (Round percentages to one decimal place, X.X%.) 2016 2017 % of % of % of % of Total Costs Prevention costs Appraisal costs Total COQ % Revenue Total Costs Total COQ Revenue % % % % % Internal failure costs % % External failure costs % % % % Total Costs of Quality % % % % Requirement 3. Based on the results of requirement 2, would you conclude that Madre's quality program has been successful? Prepare a short report to present your case. Next
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