Make a flowchart of the activities performed by a customer calling into the Runners Edge call center. Show in your flowchart all of the possible ways that a customer might move through the activities identified by the consultants.

How well do you believe the call center is performing? How helpful is the information on complaints provided by the consultants?

What performance measures should Mr. Watterson consider to improve performance?

reference -- https://drive.google.com/file/d/195LNbJMhG_bFt9FcDxy3Q3ldecGeDrAt/view?usp=drivesdk