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make product recommendations. The consultant averages 1 0 minutes with each customer. L q = , L = , W q = minutes W =

make product recommendations. The consultant averages

10

minutes with each customer.

L_{q} =,

L =,

W_{q} =

minutes

W =

minutes

P_{W} =,

.

Service goals dictate that an arriving customer should not wait for service more than an average of

5

minutes. Is this goal being met? If not, what action do you recommend?

=

customers per hour

W_{q} =

minutes

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