Making Business Decisions II

A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order. Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises. To make your business as efficient and effective as possible you want to redesign processes to remove bottle necks, reduce redundancies, and streamline workflow.

ASSIGNMENT Part 3 Questions:

1. Review the customer ordering process highlighted in the image below and reengineer it to improve your business.
2. After revamping the customer order process compile a list of additional processes you want to analyze for potential reengineering efforts.

Customer Ordering Process IMAGE:

A B E D C Process Flow: A Counter A - Food is ordered Broadway Cafe B Counter B - Beverages are ordered and food is picked up C Counter C - Beverages are picked up D Counter D - Pay for food and beverages E Counter E - Cream, sugar, lids