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Malcolm McDonald holds that marketing is . . . creating a dialogue with target audiences on a continual basis and satisfying their needs in a

Malcolm McDonald holds that marketing is ...creating a dialogue with target audiences on a continual basis and satisfying their needs in a way superior to competitors. Whereas Philip Kotler, the doyen of marketing, submits that the crux of marketing is to get a place or footprint in the customers heart, mind and pocket. In the light of your overall understanding of marketing, explain the relevance and impact of these standpoints.

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