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Malika works as a small business banking specialist within TD's contact centre. She just celebrated her one-year anniversary with TD, but unfortunately she's not meeting
Malika works as a small business banking specialist within TD's contact centre. She just celebrated her one-year anniversary with TD, but unfortunately she's not meeting any of her scorecard metrics. Her manager has now asked that she job shadow a few of her colleagues to better understand successful sales tactics. Which management function is Malika's manager performing? Question 19 options: a) planning b) observing c) controlling d) leading
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