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Management at a newly created amusement park evaluated its customer service performance against that of Disney World's Magic Kingdom. It found gaps and used those

Management at a newly created amusement park evaluated its customer service performance against that of Disney World's Magic Kingdom. It found gaps and used those to create a new set of best performance guideline. In this scenario, the new amusement park used which type of analysis? core capabilities environmental scanning benchmarking SWOT

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