Management at Work

You are the proud owner of a small vintage clothing store. Your store, Fantastic $40$s$,$ specializes in clothing from the $1940$s$.$ You have four great employees, Rebecca, Rachel, Roberto, and Rafael. At first, business was good, but, recently, you have noticed that sales are slipping. Puzzled, you turn to your management textbook for some ideas on how to turn things around.

Identify each management strategy in the following table with a management theory.

Strategy

Scientific Management

Human Relations Management

Operations Management

Contingency Approach

You notice that Roberto and Rachel make more sales when they offer suggestions to customers, while Rebecca and Rafael make more sales when they allow the customers to browse on their own. As a result, you encourage Roberto and Rachel to offer suggestions, and you encourage Rebecca and Rafael to let customers browse.

You notice that when customers have too many choices, they are less likely to make a decision about what to buy, so you tell all of your employees to bring out only three things at one time. In addition, you start to pay your employees a commission for every item that they sell.

You carefully analyze the sales figures of each employee and compare the employee$$s salary with the amount of merchandise sold. You find that Rachel and Rebecca sell $80\%$ of your merchandise, but Rafael is being paid almost twice the amount they receive. You decide to fire Rafael.

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.