"Management Decision

OPEN FOR ABUSE

This isn't the first time you've had an employee who took leave under the WCB Act and Regulations. The act has been in place for decades, and you've had employees take leave for work related injuries. In general, most people have used WCB as it was intended. As with most things, however, there are always abuses, and you have occasionally had to grapple with a request for time off that you considered questionable. Today, you've received one of those requests.

You operate two upscale restaurants, one in the financial district and one in the entertainment district. Last week, you had to tell Cal, one of your experienced bartenders in the financial district location, that he would be moving from the happy hour to the lunch hour because you needed his experience there. Although Cal would now be the team leader on the day shift, he was angry about the change, insisting that it amounted to a pay reduction because no one has three-martini lunches anymore. He said he'd only be serving soda and coffee, and tips on those drinks weren't going to pay his rent. Even without drinks, lunchtime checks generally average $75 per table, so you assure Cal that once the five waitresses tip out (give a portion of their tips to the bartenders and table clearers), his pay should be the same. You reiterate that you really need him on days because the new crew is having trouble keeping up, even though they are just serving soda and coffee. But Cal announced his resignation. Before leaving at the end of his shift, however, he told you he had changed his mind. Today he came in late, with a doctor's note saying herequired a 12-week leave because of lower back pain. You know that lower back pain is an occupational hazard, and you know it is nearly impossible to prove or disprove the condition.

Under Workers' Comp lower back pain is considered a serious health condition, so you have to grant Cal's request. Legally, you can ask that he get a second opinion, but you can't question a doctor's recommendation for time off. Cal has requested 12 weeks and if he decides to come back after that, you have to keep his job for him. You are convinced, however, that he intends to quit when the 12 weeks are up.

What are you going to do? Asking other employees to pick up the slack will create morale problems for both the day and evening shifts (they get testy enough when someone is on leave for a legitimate situation), but hiring a temporary replacement may not solve your problem. If you do hire a temp, you might find a great new employee whom you'd have to let go in 12 weeks if Cal does come back."

Case Study Analysis and Report Assignment - 30%

This assignment relates to the following Course Learning Requirements:

CLR 1: Explain management theories and concepts and the history of management.

CLR 2: Describe the features of organizational culture, ethics, social responsibility, and change.

CLR 3: Discuss the importance of effective team leadership in achieving organizational goals.

CLR 4: Practice decision-making and situational analysis in a business context.

CLR 5: Describe each of the organizational leadership styles.

Objective of this Assignment:

The purpose of this assignment is to allow you to individually analyse a management situation through a case study and prepare a report indicating how you analysed the case and what decisions you reached to as a result of that analysis.Pre-Assignment Instructions:

Download and thoroughly read the Case Methodology attachment, and the Case Scenario attachment in Brightspace. Note: This assignment must by written using MS Word or RTF format preferably in Times Roman 12 pt font. PDF versions of this assignment will be awarded zero marks for format.

Assignment Tasks:

This Case Analysis follows the format detailed below:

1. Write your name at the top of the first page

2. Provide an Executive Summary of the problem found in the Case and the potential solution(s) arrived at following your analysis

3. Write a Situational Analysis using SWOT (strengths, weaknesses, opportunities and threats) highlighted in the Case

4. List any Assumptions you had to make to manage the Case Analysis

5. In one concise statement, identify the Core Problem highlighted in the Case phrased as a question to be answered by the Alternatives.

6. Detail the Alternatives (there should be more than two with three or four being the preferred number) available that could solve the Core Problem. Each Alternative should be unique and self-sustaining (in other words it does not have to rely on one of the other Alternative in order to be viable). One of the alternatives should be the status quo - do nothing.

7. Determine what Evaluative Criteria (example: tables, tools, financial analysis, decision matrix, or quantitative measures) that might be used to examine each Alternative

8. Analyse each Alternative using the Evaluative Criteria you settled on in the previous bullet (here you should try to establish a qualitative or quantitative scoring mechanism in order to rank each of the Alternatives)

9. Decide which Alternative is the most viable solution to solving the Core Problem and describe how you will mitigate and/or manage any disadvantages of selecting this Alternative. Defend the reason for selecting this Alternative (highest score, most advantageous, most financially viable, etc.)

10. Describe how you will implement your selected Alternative. Here you should provide a timeline for the implementation.

11. Provide a list of references at the end of the Case Analysis in APA format that were consulted in preparing the Case Analysis. These could include course notes, your text book, other books, websites, and periodicals

12. Format the Case Report using the following section headings in Times Roman 12 point font:

a. Executive Summary

b. SWOT

c. Assumptions

d. Core Problem Statement

e. Alternatives

a. Alternative 1

b. Alternative 2

c. Alternative 3

d. Alternative 4

f. Evaluative Criteria

g. Decision Matrix

h. Analysis of Alternatives

i. Selection of Best Alternative and Justification

j. Implementation of Best Alternative

k. References.

13. Grammatically and structurally sound