Management is what tradition used to call a liberal art: "liberal" because it deals with the fundamentals of knowledge, self-knowledge, wisdom, and leadership; "art" because it is a practice and applications. Managers draw on all the knowledge and insights of the humanities and the social sciences on psychology and philosophy, economics and history, the physical sciences, and ethics. But they have to focus this knowledge on effectiveness and results.

1. Evaluate your own personal experiences with people from other cultural backgrounds. How well do you think those experiences have prepared you to understand the unique needs and dilemmas of a diverse workforce?

2. Describe how a diversity of thought boosts creativity and innovation in the workplace. Why do managers consider diversity of thought to be a competitive advantage?

3. What does Peter Drucker mean by saying that freedom has a social meaning? What does he argue are the limits and threats to freedom?

4. Explain how fundamentals of knowledge play a role in managing a diverse workforce?

5. How can you provide feedback to help the organization better?