management of queues. You can have one line for everyone, multiple lines for each available counter, a ticket system, or be creative andcome up with your own! Therewill bepros and cons toevery system, but an airport manager has tominimize thenegativeaspects. Let's say that you are the manager of Baltimore-Washington International Airport. Passengers have had continuous complaints about the long security lines they have to wait in to get to their flights. Wait times can exceed 60 minutes during peak travel times! Currently, the airport uses one line that funnels to multiple security scanners. What type of queuing system would you recommendsetting up and why would it work?

To answer these questions keep in mind the earlier wait facts that were mentioned:

1. Unoccupied time feels longer than occupied time.
2. If customers are able to continue to move around, the wait doesn't seem as long as when trapped in a line.
3. Process-waits feel longer than in-process waits.
4. Anxiety makes waits seem longer.
5. Uncertain waits seem longer than known, finite waits.
6. Unfair waits are longer than equitable waits.
7. The more valuable the service, the longer the customer is willing to wait.
8. Solo waits feel longer than group waits.