Manager Maintenance Operations must be in STAR FORMAT:

1. Knowledge of maintenance and processing operations, policies and procedures, preventive and corrective maintenance, inventory control and procurement, including plumbing, mechanics, electricity, and electronics as they apply to the installation, maintenance, repair, and modification of buildings, building systems, and mail processing equipment. 2. Knowledge of Postal policies, procedures, systems, and applications related to scheduling and time and attendance activities. 3. Knowledge of the provisions of collective bargaining unit agreements related to maintenance operations, including overtime and grievance arbitration procedure, sufficient to recognize and reinforce actions that facilitate compliance. 4. Knowledge of safety and health policies and practices sufficient to recognize potential safety issues, ensure compliance, and identify and reinforce actions to maintain a safe industrial work environment. 5. Skill using computers including software applications and programs to access data, create and generate reports and schedules. 6. Ability to communicate orally and in writing to schedule, coordinate, and distribute work, facilitate individual and group discussions, set work expectations, and document events such as work order completions, grievances, and accident investigations. 7. Ability to read and interpret data reports, technical drawings, and perform basic math computations sufficient to understand and explain how the reports relate to day-to-day operations. 8. Ability to manage and resolve conflicts, de-escalate potentially adverse situations and foster a harmonious work environment in the midst of stressful conditions, disagreements and interpersonal conflicts while maintaining professionalism. 9. Ability to investigate, troubleshoot and address maintenance issues to ensure optimal equipment performance while adhering to productivity goals and service standards.