Managers encourage employees to do misleading activities such as speak falsehood and deceive customers which is clearly visible in the statement in the case " Sales are everything" wherein an opponent team headed by Ben had been complaining that the managers are motivating employees to speak lie and also cheat customers . This is clearly an issue of Situational factors wherein employees are cheered up to lie to customers and violate regulations.

Causes of Issue 2

a. Using the wrong ways: The main cause behind this issue is to increase sales in all ways possible as the case title suggests " Sales are everything".

b. High targets: To hit the required targets.

c. Centralization of Power: Managers are also given instructions from the top management to maximise the profit and growth of the organisation so they are forced to do so, working in the interest of themselves so that they do not lose their job as a result of less sales.

1. write the theories related to this issue.