Manager's Hot Seat: Power & InfluenceRiding the Policy Wave

Typically, many members of an organization, from across all levels, can be involved in encouraging, catalyzing, facilitating, supporting, driving, and otherwise contributing to the implementation of change. Overall, being an effective change manager is important if one wishes to make an impact on an organization.

It's November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put in place. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How would you?

1. Based on the Change Management Institute's competency model, Sherry seems to have stronger ________ skills than Mark.

Multiple Choice

diagnostic

interpersonal

task-based

communication

critical thinking

2. Sherry seems to be a more ________ manager whereas Mark is more ________.

Multiple Choice

coaching; nurturing

nurturing; directing

nurturing; coaching

navigating; coaching

directing; nurturing