Manager's Hot Seat: Working in Teams: Cross-FunctionalDysfunction

The Executive Director of Operations has assigned Joe Tanney therole of Team Leader for a high priority project. The task is togenerate a proposal for streamlining the antiquated blueprintgeneration process. Each office is at different stages ofcomputerization, with different teams preferring differenttechnologies for particular tasks. This makes everything morecomplex – from collaboration to revisions to cost and timemanagement, and is having a serious impact on the company’s bottomline. The team includes Rosa Denson, Cheng Jing, and SimonMahoney.

The team in the video is assigned a specific project and isasked to finish it in a given time. What type of team does thisrepresent?

Multiple Choice

Command groups

Task forces

Self-managed work teams

Research and development teams

Top management teams

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The team members appear to be unmotivated to do team tasks andare avoiding taking responsibility for their work. To improve teammember participation, which element of group dynamics can Joe tryto improve?

Multiple Choice

Group cohesiveness

Groupthink

Group deviance

Group norms

Division of labor

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Joe assigns tasks to each team member individually so that theresponsibilities and contributions are identifiable. By doing thisJoe is reducing

Multiple Choice

synergy.

sequential task interdependence.

reciprocal task interdependence.

social loafing.

groupthink.