Managers in recent times have realized that emotions were an inseparable part of everyday life, even though they were trying to create organizations that were emotion free. Of course, that was not possible. Managers were afraid that employees would exhibit their emotions at the wrong time and that would hinder job performance. However, employees do bring their emotions to work every day and there is nothing that managers can do to stop that. a. As a prospective manager, differentiate between the terms emotions and moods. (5 marks) b. Explain two (2) primary sources of emotions and moods that are exhibited by employees and outline one thing that employees can do to enhance positive emotions and moods. (5 marks) c. Assess how emotions and moods can improve your ability to explain and predict various issues in the workplace such as leadership and decision making. As a manager, what steps would you take to improve your employees' moods? (15 marks) (Total 25 marks) Question5 At a time of high unemployment, lacklustre job growth and major uncertainty in world financial markets, many employees feel stuck in their jobs, unable to consider a career move even if they're unhappy. There are many underlining factors why employees are dissatisfied. a. Discuss three (3) impacts of job dissatisfaction on any organization. (15 marks) b. Explain two (2) ways in which managers can alleviate job dissatisfaction. (10 marks) (Total 25 marks)