Managing a Small Business Exam Review

What is the purpose of a job description?

Which factor primarily determines how you will be paid for services performed on the job?

What are some common employment statuses in the beauty industry?

How long must client intake forms be stored on$-$site from the date of the visit?

How long must accidental blood and bodily fluid records be kept on$-$site?

Where should the disinfectant record be posted

Which term represents the motivational aspect of management to get people to work harder?

Which leadership style involves tight control of each employee?

List an advantage of using positive reinforcement in coaching leadership?

What does proper delegating involve?

What is the purpose of retailing?

What is the final step in the selling process?

What is the first step in the selling process?

What is the term used to describe the practice of recommending and selling additional services to clients?

In the context of upselling services, what role does the service provider play?

What is one of the benefits of active listening for estheticians during a service?

What can estheticians do to encourage upselling options to clients?

What is one of the tips for initiating a conversation about retailing products?

What should you be knowledgeable about to promote professional products over generic store brands?

How can estheticians identify suitable retail products for clients?

What is the importance of follow$-$up communication for estheticians about retailing?

What can estheticians gain from training and collaboration with product representatives?

Which statement accurately describes fair trade?

What does ethical trade ensure?

What screening steps are usually completed before the selection of a candidate?

Which step in the spa screening process involves having the applicant complete a manicure or

pedicure service on a person from the management team?

What information is typically covered in an employee handbook?

What type of information is typically found in operational manuals?

What is the main focus of work design?

What is one aspect of employee training related to controlling costs?

What is a significant aspect of management in the spa industry?

Where does a significant portion of the profit in a spa business come from?

What is the advantage of retaining existing customers compared to acquiring new ones?

How can actively gathering feedback from customers help with customer satisfaction and retention?

How can receptionists contribute to gathering feedback from customers?

List social media channels

Why has social media become immensely popular in the esthetics industry?

What advantage does social media provide in terms of reach and accessibility for estheticians?

What is the recommended lighting for capturing clear and vibrant nail photos?

What type of background is recommended for nail photos?

True or False: A franchisee is an individual that purchases the rights to a franchise

True or False: A franchise refers to a set of rights to use a company's name, products, trademarks, copyrights, design, and style of business.

True or False: Buying a business offers the advantage of having established customers.

True or False: Buying a business may involve the loss of key employees.

True or False: Starting out being paid hourly as an esthetician is usually the best way to establish a clientele base

True or False: Hasty expansion is not a common pitfall for second$-$generation businesses, as they tend to prioritize slow and steady growth.

True or False: No formal education is required to take over a family business

True or False: For a business to be classified as a family business, at least $3$ family members must be involved.

True or False: Tips are income in addition to your regular compensation

True or False: Buying a business is usually less risky than starting up a brand$-$new business

How is a family business defined?

What type of questions should you ask to enhance active listening?

How can you demonstrate active listening through summarization?

List examples of upselling

True or False: Retail areas should be clean, well$-$lit, and appealing.

What does spa management involve overseeing?

When considering work design in the spa, why is it important to schedule services in a specific order?

True or False: Direct material cost refers to the predictable products used to complete the service.

True or False: Labor cost includes the wages of the receptionist who booked the appointment.

True or False: Overhead costs refer to the operating expenses of a business, such as water, electricity, and rent.