Managing Change and Leading Continuous Improvement are two of the competencies you will learn more about in the CBM program. In this week's discussion, we will focus on a manager who is leading her organization through a change initiative. You will see how she uses her skills in these areas to bring about lasting change. Preparation: Read the Case Study in this week's readings entitled: "Case: Leading a Process Change" (Attached) Discussion Questions: Respond to the 4 questions below about the case in your initial post: 1. What are the lessons to be learned about leadership and managing change from this case and Sarah's behavior and actions? 2. Sarah said that the HR Department was helpful to her in this change project. What role do you think the HR Department played? Be specific. What services could an HR Department provide to help a manager like Sarah be successful with a change project like this? 3. If Sarah left the Department for a corporate job, would the culture of continuous improvement, that she worked hard to create, endure and be self-sustaining? Why? Why not? 4. What would make this culture change sustainable