Mani-Case Study: learn Holding at Cliobal Green Bows PLJoliShrng Global Green Books Publishing is continuing to grow. As Their eBook business continues to drive that growth, they now are Continuing to add staff to be able to keep up with customer demand. Most all ot The new people and many of the eBook statt have not worked together in the original print-based business area of the company, and indeed are new to the company and its culture. These new employees have a diverse set of skills, backgrounds, and motivations. Their supervisors know how to manage their projects, but do not always have the expertise to step in and do each of the unique tasks assigned to team members. Most of the employees that have been around since the beginning of the eBook business have been trained in their project management techniques, so they can get the work done well; but not all of the newer employees have had this training. There is just too much work that needs to be done to take time out for training. Supervisors need provide leadership, to provide inspiration for their team and to be good motivators of their team members, as well as be a good manager, worrying about the dayto day and minutebyminute accomplishment of the project's goals. Being a good motivator also means that The supervisors must be good listeners to understand what issues are confronting their team members and the needs of their team members. Beyond this role as leaders, supervisors need to be a good manager. They need to identTty the skills that they need for their projects. Supervisors at Global Green Books normally do this as they start from The standard job template for eBook projects and build the Work Breakdown Sthcture {WES} for their eBook project. Next, they need to identity team members that have those skills, and work with their current project managers and with human resources to make sure that they will be available to support the new project. Based on the lessons learned analyses, a supervisor might also identify a person as a back-up for a critical role on the project, in case they run into difficulties or assigned statt are not available as planned. Once the team is assembled, challenges can arise. Some of the challenges teams faoe have to do with knowing the status of the work, as parttime employees come in and hand a piece of a project ofTr to another worker. Some deal managing conicts as they arise both technical issues as permissions are delayed and content cannot yet be incorporated, leading to scheduling changes, and inter-personal issues among staff. Some of these conicts occur between a mostly young, parttime contingent of student workers and the fulltime employees. Supervisors are often drawn into mediating or resolving these conicts. They really need to meld together their staff to create highly capable, productive project teams for these fastpaced eBook projects. The staff needs to trust each other and their leadership to be fair and to balance work priorities with the times that they are available. Supervisors are nding it is very important to make sure every team member understands the goals of the project, the roles of each team member and how they inter-relate, and the sense of urgency about completing the project This urgency comes from understanding the intense schedules for completing eBooks and from understanding why it is important that all of the work come together to create a nished eBook any part not completed keeps the nal eBook from