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Manning Systems is a commercial software vendor that sells billing and other financlal software to companies around the giobe. Manning operates a centralized call center

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Manning Systems is a commercial software vendor that sells billing and other financlal software to companies around the giobe. Manning operates a centralized call center for customer support calls. Costs associated with use of the center are charged to the division with primary responsibility for the client. There are four geographical divisions: North America (NA), Central and South America (SA), Europe, and Asia-Pacific (APAC). The allocation is based on the length of time of calls made (Minutes). Idle time of the reservation agents and the fixed cost of the equipment are allocated based on the number of calls recelved (Calls) from clients in each division. Due to recent Increased competition in the commerclal software business, Manning has decided that it is necessary to better allocate Its costs in order to price its services competitively and profitably. During the most recent perlod for which data are avallable, the use of the call center for each division was as follows: During this period, the cost of the call center amounted to $2,520,000 for personnel and $1,950,000 for equipment and other costs. Requlred: a-1. Determine the allocation to each of the divisions using a single rate based on time used (minutes). a.2. Determine the allocation to each of the divisions using the dual rates based on time used (for personnel costs) and number of calls (for equipment and other costs). Complete this question by entering your answers in the tabs below. Determine the allocation to each of the divisions using a single rate based on time used (minutes). Note: Do not round intermediate calculations. Enter your answers in dollars, not in thousands. Determine the allocation to each of the divisions using the dual rates based on time used (for personnel costs) and number of calls (for equipment and other costs). Note: Do not round intermediate calculations. Enter your answers in dollars, not in thousands

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