7. Baladna wants to analyze process that includes delivery by suppliers, production inside the company, transportation to to its customers and information systems. Then it also wants to find out potential failure points in its delivery process. Which tools it should use? a) Pareto Chart and Value Stream Mapping b) Value Stream Mapping and Blueprinting c) Ishikawa Diagram and Blueprinting d) Time Function Mapping and Scatter Diagram 8. Which of the following option is "FALSE" for Product Focus Processes a) They are used for producing high variety of products. b) Final products are made according to a forecast. c) Fixed costs are high and variable costs are low. d) They require less broadly skilled workers. 9. Which of the following option is "FALSE" a) A company in Doha is planning to start producing laptops and LED televisions using modules purchased from Japanese companies. The best process strategy to use is process focused. b) Service Blueprinting for an airport would help to understand interaction of airport personnel with the customer. c) QU wants to develop a detailed view of course registration process. The most appropriate tool that they can use is "Process Chart". d) Mass Customization production processes requires flexible and build to order systems. 10. Which of the following option is "FALSE" a) Histograms is a suitable tool to show the number of students applying every year for admission at Qatar University from 2015 to 2020. b) Scatter diagrams, cause and effect diagrams, Pareto charts are used in Six Sigma. c) An example of benchmarking is Emirates comparing its customer check-in process with TGV Rail customer check-in process. d) Al-Ahli Hospital management decided to use scatter diagram to understand various causes for patient complaints in Blood Testing Lab. 1. A company has five operations assembly line to manufacture watches. The processing times of these Derations are 100 sec/unit, 125 sec/unit, 150 sec/unit, 140 sec/unit and 55 sec/unit. The company operates WO shifts of 5 hour every day for five days in a week. The weekly capacity of the company is a) 1800 b) 1200 c) 600 d) 1440