Many airines use surveys to collect data on customer satistaction related to fight experiences. After cormpleting a flight, customers receive an e-mal asking then So to the website and rate a variety of factors, including the reservation process, the check+in process, luggage policy, cleantiness of gate area, service by flight attendants, food/beverase selection, on-time arrival, and so on. A five-point scale, with Excellent (E), Very Good (V), Good (G), Fair (E), and Poor (P), is used to record customer ratings. Assume that passengers on a Delta Airlines fight from Myrtie Beach, South Carolina to Atianta, Georgia provided the following ratings fo the question "Please rate the airline based on your overall experience with this flight. " The sample ratings are shown below. DATA a. Ose a percent trecuency distribution and a bar chart to summarye these data. What do these summaries inaicate about the overall customer satisfaction with Delas phicht? pound your answers to the nearest whole number. GAGE MINDTAP 2 Homework [PercentFrequency Customer Rating 2. [PercentFrequency 60 50 40 30 20 10 Excellent [PercentFrequency 4. F PercentFrequency Customer Rating Fair or Poor. \% of customers are satisfied with the Delta flight at either a good, very good, or excelient rating. Only. b. The online survey questionnaire enabled respondents to explain any aspect of the fight that faded to meet expectations. Would this be heipful information to manager looking for ways to improve the overall customer satisfaction on Delta flights? Explain. Round your answers to the nearest whole number. Alowing survey respondents to explain thair 5 -point scale responses would provide helpful information to managers iooking for ways to improve customer satisfaction on Deita flights. The information about their expectations