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Many companies are using service chatbots enabled with artificial intelligence to simulate human conversation and solve customer-service problems through text exchanges. However, what aspect of
Many companies are using service chatbots enabled with artificial intelligence to simulate human conversation and solve customer-service problems through text exchanges. However, what aspect of service chatbots did users not want, even when the transaction was considered productive? Question 7 options: Displaying emotions in the wording of their responses Using abbreviations (text-speak) in messages Asking users for personally-identifiable information
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