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Many of a bank s customers use its automatic teller machine to transact business after normal banking hours. During the early evening hours in the

Many of a banks customers use its automatic teller machine to transact business after normal banking hours. During the early evening hours in the summer months, customers arrive at a certain location at the rate of one every other minute. This can be modeled using a Poisson distribution. Each customer spends an average of 92 seconds completing his or her transactions. Transaction time is exponentially distributed. a. Determine the average time customers spend at the machine, including waiting in line and completing transactions.

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