Many of you have heard of ISO9001; many have not. ISO9001 is a Quality Management System that is solidly based upon TQM. It is one of the most widely used quality management systems in the world today, with well over a million registered users. Here are some videos to familiarize you with ISO certification. ISO9001:2015 plays a prominent role in Operations Management and has not been sufficiently covered in the class. It is an essential player in quality management as it is known today. You should know about it