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Many organizations mandate 24/7 system uptime, including customer service. On-call duties exist to maintain an always-on footprint. How could on-call duty affect the worker, customer,
Many organizations mandate 24/7 system uptime, including customer service. On-call duties exist to maintain an always-on footprint. How could on-call duty affect the worker, customer, and organization's success longitudinally? How could the service maintain acceptable morale while continuing to provide excellent customer service
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