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Many restaurants face customer complaints as a routine part of doing business. Because this is a recurring problem, restaurants might have a policy stating that

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Many restaurants face customer complaints as a routine part of doing business. Because this is a recurring problem, restaurants might have a policy stating that every time they receive a customer complaint, the customer will receive a free dessert. This represents a(n) O irrational decision model. O nonprogrammed decision. O groupthink. O decision rule

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