Many service companies collect data via a follow-up survey of their customers. Suppose, in order to ascertain customer sentiment, a certain air line sends an email to customers immediately following a flight. The following question is asked, among others.How likely are you to recommend this air line to others?The possible responses are given below.

• Definitely Will
• Probably Will
• May or May Not
• Probably Will Not
• Definitely Will Not

(a)Are the data collected by this air line in this example quantitative or categorical?quantitativecategorical (b)What measurement scale is used?interval scalenominal scale ordinal scaleratio scale