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Margot is a call center agent. A customer wants to provide credit card information to her using a messaging app. What is the best course
Margot is a call center agent. A customer wants to provide credit card information to her using a messaging app. What is the best course of action for Margot?
Ask the customer to send the information to
her@marriott.com email address.
Collect the information using the messaging app.
To only use Marriottapproved processes and tools to collect the information.
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