Margot is leading a seminar on active listening. What is the MOST appropriate and accurate sentence for her to include in her seminar about this topic?

	Active listening simply means to pay attention.
	Active listening focuses solely on verbal language.
	Active listening involves a four-part process.
	Active listening can only be used in business settings.

Matthew is making a deal with the CEO of a business in Chicago. When the deal is made, what type of nonverbal communication would be MOST appropriate for Matthew to convey?

	He should look up to the sky.
	He should look down at his feet.
	He should make direct eye contact.
	He should look to the side.

Quentin's teacher is helping him learn how to block distractions so he can truly hear what people are saying. Which method is this teacher MOST likely trying to teach Quentin?

	mirroring
	active listening
	paraphrasing
	passive listening

Perception is the act of making sense of the world through our senses.

Question 4 options:

	True
	False

Enzo's supervisor says, "I need your report stat." How should Enzo paraphrase what his supervisor has said to MOST accurately check for clarity?

Question 5 options:

	"Me. Report. Stat. Got it."
	"If I'm understanding correctly, you said, 'I need your report stat.' Is that true?"
	"I see that the report is very important to you, and you want someone to get it for you."
	"I think you're saying you want me to get the report right now. Is that correct?"

Which is NOT a distraction in Listening?

Question 6 options:

	Focus
	Personal frame of reference
	Physical enviorment
	Biased based on Experience.

Active listening happens through a ______ stage process

	4
	3
	5
	6

The first step in active listening is...

	Understanding
	feedback
	remembering
	receiving

When you are clarifying questions you are...

	Remembering what the sender has said.
	you interpret the information you've received and ask for more details related to it.
	Using non-verbal cues.
	Using jargon.

Turning your phone off during an important conversationwhether it's a one-on-one interaction or a group situationis one of the best things you can do to improve your performance as a listener.

	True
	False

How do you overcome the obstacles such environmental factors present to active listening?

	Ignore it.
	focus on the distration until you get used to it.
	you can remove yourself from the situation.
	Have a converation with the person next to you to clarify the issue.

Verbal communication are messages sent using body language.

	True
	False