Maria, a user, is unable to access websites and has reported connectivity issues with pop$-$ups on the screen. John, a technician, removes malware and then is able to ping the router and access the websites. Which of these are the next steps that the technician should perform to troubleshoot the issue?

Each correct answer represents a complete solution. Choose all that apply.

A Verify full system functionality.

B $$ Documents findings, actions, and outcomes.

Reconnect the device to the network.

D

Reboot the device to verify the fix.