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Maria, an office supply sales representative, is in the process of giving a sales presentation to the manager of a large accounting firm. Maria asks

Maria, an office supply sales representative, is in the process of giving a sales presentation to the manager of a large accounting firm. Maria asks the manager, "How many desks do you think that you require?" The manager responds, "Three dozen. How soon can you deliver?" Which mental step has the manager reached? Attention Desire Interest Action Conviction

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