Marie is the owner of the XYZ Agency. The agency established a procedures manual a few years ago and is required to be used by customer

service and clerical employees. The procedures manual is optional for producers and management. However, a few of the producers use the

procedures manual occasionally. Is this a good E&O prevention tool?

It may not be since it is not enforced uniformly and this inconsistency can be used against an agency in the event of a claim

Yes, since at least some of staff is required to use it

Yes, it is better than no procedures manual at all

A procedures manual is never a good $E$&$O$ prevention tool