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Marissa, the Human Resources Manager at Helmsley Hotel, is in her office when Xavier, the Housekeeping Manager, comes in with a problem. He explains, I've
Marissa, the Human Resources Manager at Helmsley Hotel, is in her office when Xavier, the Housekeeping Manager, comes in with a problem. He explains, "I've lost three housekeepers in the last month. They all quit to go work for our competitors. And we're not getting enough qualified applicants to apply, so I've had to increase the number of rooms the housekeepers clean every day. More of them are talking about quitting and I don't know what to do. We really need to pay them more." Marissa decides to investigate. She confirms that the hotel is receiving very few applications for housekeeping positions. The ones who do apply have no experience or training. Next, Marissa calls some other local hotels and finds out that most of them pay housekeepers from $1 to $3 more per hour than the Helmsley. Marissa also speaks to some of the current housekeepers and asks them why people are leaving. They tell her they like working at the Helmsley and they all get along, but the pay rates in the company are unfair. Marissa asks what they mean by "unfair." One of them says, "Some people get paid more than others to do exactly the same
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