Mark is very much in love with his girlfriend and decides to buy her an engagement ring to propose marriage; After two weeks, he receives a postcard from the jewelry store with a handwritten message congratulating him on his recent engagement. According to the information provided, can it be considered as a valuable experience? Why?

Select a, b or c:

a)No, because it is the obligation of the company to have these attentions.

b)Yes, because it includes the customer experience after the purchase.

c)Yes, because it is part of the company's marketing strategy.