Market Makers Inc. (MMI) provides a range of services to its retail clients-customer service for inquiries, order taking credit checking for new customers, and a variety of related services. Auto Supermarket (AS) is a large auto dealer that provides financing for the autos and trucks that it sells. AS has approached MMI to manage the Inquiries that come in regarding these loans. AS is not satisfied with the performance of the call center it currently uses for handling Inquiries on these loons and is considering a change to MMIMMI has been asked to estimate the cost of providing the service for the coming year. There are two types of loans at AS, one for autos and SUVs and another for light trucks. The loans for auto and truck buyers typically have different types of customers and loan terms, so the nature and volume of the inquiries are expected to differ. MMI would use its own call center to handle the AS engagement. The MMi call center's annual costs are as follows: Call center coats Galerien Utilities Leasing of facilities Other expenses $4,293, 555 2,557,446 2,055,513 926.036 69.732,550 MMI's call center is staffed 12 hours per day with 60 call staff always avallable. Each staff member has a pold 10-minute break for each hour worked, and an unpold 1-hour break for a lunch/dinner during each 12-hour shin. Thus, the call center hos 12,045,000 minutes (11 he* 50 min 60 staff * 365 days) available for calls during the year, AS and MMI work together to estimate the number of calls and time required for each call, based on AS's prior experience with its current call center. Total Calls Answered Average Number of Minuten/Call Total Time (minuten) Inquiries Inquire ret rates and terma Autos Truck Inquire ret loan application status Auton Trucks 80,700 32,700 484,200 228,900 7 45,700 6,820 5 11 220.500 75,020