Marketers believe that consumers evaluate the goodness of the purchase against some sort of expectations. All of the following possible outcomes occur EXCEPT:

a$.$ If a customers' experience surpass their expectations, then customers will definitely tell others and increase sales.

b$.$ If customers' experiences surpass their expectations, then customers are delighted.

c$.$ If customers' experiences meet their expectations, then customers are satisfied.

d$.$ If customers' experiences fall short of their expectations, then customers are dissatisfied.