Question
Martha has been assigned a team of 10 people to help her plan a major customer appreciation event. They have been working together for over
Martha has been assigned a team of 10 people to help her plan a major customer appreciation event. They have been working together for over a month now and they just havent really come together as a team. She was sure she started off well. She contacted each individual on the team and let them know their responsibilities on the project. Each of the members gets the tasks completed, but dont seem concerned with the others on the team. If someone needs help, no one pitches in to assist. If a team member has a problem, no one helps him to solve that problem. Just yesterday one of the team members had an emergency and asked if someone on the team could have a call with the sales team so she could leave early. No one offered to help so Martha jumped in to assist. Martha had to do something. This was a bad experience for everyone frankly and some folks already were talking about getting off the project. Plus she felt the event wont be as good as it could if they just came together as a team. 1. In your own view, discuss possible team conflicts that may arise in Marthas team (20 marks) 2. The management of Sefalana company has relieved Martha from her duties of being the team leader of the project assigned because she has failed to meet manage the team to achieve the set monthly goals. Analyse five (5) reasons why team leaders fail and provide a remedy for each reason. (20 marks) 3. Using Task and Maintenance Orientated behaviour, evaluate how Martha can successfully monitor the team functioning so that in the future the team members could work together effectively. (20 marks)
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